Refund policy

Refund & Return Policy

At Style Spectrum, we are committed to providing high-quality fragrances and an exceptional customer experience. If you experience any issue with your order, we're here to help.

Returns & Exchanges

We accept eligible return or exchange requests within 15 days of receiving your order.

To qualify for a return or exchange:

The fragrance must be returned with the majority of its contents remaining and in good condition.
The original bottle, packaging, and accessories (if included) should be returned.
Proof of purchase or your order number is required.

Eligible for Free Return or Exchange

We will arrange a replacement or refund if you receive:

A damaged or leaking product.
The wrong item.
A defective sprayer or packaging issue caused before delivery.

In these cases, Style Spectrum will cover the return shipping cost.

Non-Returnable Items

The following items are not eligible for return or refund:

5ml tester or sampler sets.
Products that have been excessively used.
Products damaged due to misuse, improper storage, or accidental damage after delivery.
Gift cards (if offered in the future).

Exchanges

If you would like to exchange an eligible fragrance for another product, please contact us within 15 days of receiving your order.

Customers are responsible for exchange shipping charges unless the exchange is due to:

Damage during delivery
Manufacturing defect
Incorrect product received

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery orders, refunds will be processed through an agreed payment method.

Please note that original delivery charges are non-refundable, except where the return is due to our error.

Defective Atomizer

If the perfume atomizer is found to be defective, we will provide a replacement atomizer without requiring you to return the entire bottle, where applicable.

How to Request a Return or Exchange

Contact us via WhatsApp at 0314-2171497.
Share your order number and explain the issue.
If required, our team may request clear photos or a short video for verification.
Once approved, we will provide return instructions.
After inspection, your exchange or refund will be processed.